FAQ

 

 

DopeDreamz Frequently Asked Questions (FAQ)

 


 

How do I place an order?

 


Browse our website, select your items, add them to your cart, and proceed to checkout. Enter your shipping and payment details to complete your order.

 

 

 

Can I change or cancel my order?

 


Orders are processed quickly, so we’re unable to change or cancel orders once they have been confirmed.

Please review your order carefully before completing your purchase.

 

 

 

What payment methods do you accept?

 


We accept the following secure payment methods:

 

  • Shop Pay

  • Klarna

  • Apple Pay

  • Google Pay

  • Visa

  • Mastercard

 


All payments are processed securely through Shopify’s encrypted checkout system.

 

 

 

How do I track my order?

 


Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and delivery link.

 

 

 

What is your returns & refunds policy?

 


We accept returns within 14 days of delivery.


To be eligible for a return:

 

  • Items must be unused, unworn, and unwashed

  • Items must be returned in original packaging with all tags attached

 


Change-of-mind returns:

Return shipping costs will be deducted from your refund.


Faulty or incorrect items:

We will cover the full cost of return shipping and offer a replacement or full refund.


We do not charge any restocking or handling fees.


For full details, please refer to our Refund & Returns Policy.

 

 

 

Do you ship internationally?

 


We currently ship to:

 

  • United Kingdom

  • France

  • Monaco

 


Delivery times vary by destination. Full details are available in our Shipping Policy.

 

 

 

How do I contact customer support?

 


You can contact our customer support team using the details below:


📞 Phone: +44 7542 605 688

✉️ Email: info@dopedreamz.store


Customer Support Hours:

Monday – Friday: 09:00 – 17:00 (UK Time – GMT/BST)

Saturday – Sunday: 09:00 – 13:00 (UK Time – GMT/BST)

 

 

 

Are your products environmentally responsible?

 


We are committed to responsible sourcing and minimising waste wherever possible. Sustainability is an ongoing focus as we continue to grow.

 

 

 

How can I stay updated on new releases and promotions?

 


Subscribe to our newsletter via the website to receive updates on new drops, limited releases, and exclusive offers.

 

 

 

Company Information

 


DOPEDREAMZ LIMITED

Company Number: 15743886

Registered in England & Wales


Registered Office:

71–75 Shelton Street

Covent Garden

London

WC2H 9JQ

United Kingdom


📞 +44 7542 605 688

✉️ info@dopedreamz.store