Privacy Policy
This Privacy Policy sets out how DopeDreamz Limited (“we”, “our”, or “us”) collects, stores, uses, and discloses your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may collect, use, store, and transfer different kinds of personal data about you, including: Identity Data – name, title, date of birth, and gender. Contact Data – billing address, delivery address, email address, and telephone number. Financial Data – payment details such as partial card information or payment identifiers. Transaction Data – details about payments to and from you and other purchase details. Technical and Usage Data – including internet protocol (IP) address, login data, browser session, geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries, browsing behaviour, cookies, communications with our site, browser type, operating system, and internet service provider domain. Profile Data – username, password, and account details for our website. Interaction Data – information you provide when participating in surveys, contests, promotions, or events. Marketing and Communications Data – your preferences in receiving marketing from us and your communication preferences. Special Categories of Personal Data – includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and health data. We do not actively request or process special category data unless required or authorised by law.
How we collect personal data: Directly – when you create an account, place an order, complete a form, contact us, or communicate by phone or email. Indirectly – through your interactions with our website, emails, and online enquiries. From third parties – from analytics and marketing providers, including Shopify, Google Analytics, Klaviyo, and Meta (Facebook/Instagram). See our Cookie Policy for details: https://www.dopedreamz.store/policies/cookie-policy
Purposes and legal bases for processing: We process personal data for the following reasons: To provide and deliver our products to you (Identity, Contact Data – Performance of a contract); To contact and communicate with you (Identity, Contact, Profile Data – Performance of a contract); To respond to enquiries (Identity, Contact Data – Legitimate interests to provide the best customer experience); For internal record keeping, billing, and administration (Identity, Contact, Financial, Transaction Data – Performance of a contract / Legal obligation / Legitimate interests); To improve our services and website (Profile, Technical and Usage Data – Legitimate interests to develop our business); For advertising and marketing, including promotions and events (Identity, Contact, Technical, Profile, Marketing Data – Legitimate interests to grow our business); To run promotions or competitions (Identity, Contact, Profile, Interaction, Marketing Data – Legitimate interests to engage our community); To comply with legal obligations (All relevant data – Legal obligation). If you have given consent for a specific use of your data, you can withdraw that consent at any time.
Disclosures of personal data to third parties: We may share personal data with our employees, contractors, and related entities; IT service providers, data storage, web-hosting, and server providers such as Shopify Inc.; marketing and analytics providers including Google Analytics, Klaviyo, and Meta Platforms Inc.; payment systems such as Stripe and PayPal; professional advisors, auditors, bankers, and insurers; delivery and logistics partners; potential business partners, sponsors, or acquirers; courts, tribunals, and regulatory authorities as required by law.
Overseas transfers: Some third parties may store or process data outside the United Kingdom, including in the European Union, United States, and China (where our manufacturing and data partners operate). When we transfer your data overseas, we do so using appropriate safeguards such as transfers only to countries approved as providing adequate data protection, or the use of Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO).
Data retention: We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, tax, or accounting requirements. We may keep data longer if reasonably necessary to handle complaints or potential legal claims.
Your rights and control over your data: You have the right to request access to the personal data we hold about you; request correction, deletion, or restriction of processing; object to processing based on legitimate interests; withdraw consent at any time; request data portability; and lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk. To exercise these rights, contact us at info@dopedreamz.store.
Unsubscribe or withdraw consent: To unsubscribe from marketing emails, click “unsubscribe” in our emails or contact us at info@dopedreamz.store. If you withdraw consent, we may not be able to provide some services.
Storage and security: We are committed to keeping your personal data secure and have implemented physical, electronic, and managerial safeguards to prevent unauthorised access, loss, or misuse. While we take reasonable steps to protect your data, the transmission of information online is at your own risk.
Cookies: We use cookies to improve your browsing experience and analyse site traffic. For more information, please read our Cookie Policy: https://www.dopedreamz.store/policies/cookie-policy
Links to other websites: Our website may contain links to other sites. We are not responsible for the privacy practices of external websites. Please read their privacy statements before submitting any personal data.
Amendments: We may update this Privacy Policy from time to time. Significant changes will be notified via email or by posting an updated version on our website.
Contact us:
DopeDreamz Limited, Company Number: 15743886.
Registered in England & Wales, Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Phone: +44 7542 605 688. Email: info@dopedreamz.store.
Last updated: 10 November 2025
